Auto Replenishment FAQ's

Question: What is Pureology Auto Replenishment?

Answer: Pureology’s Auto Replenishment is a convenient way for you to get the products you want delivered to you on a regular schedule. You always have complete control over your deliveries and will receive pre-shipment emails before orders are placed. There is never an obligation to continue. You can change your delivery frequency and quantity in the Auto Replenishment section of our site under My Account. You can also cancel any Pureology Auto Replenishment orders if you no longer wish to receive them. Changes to orders can be made anytime within 24 hours of the scheduled order shipment date.

Q: How do I sign up for Pureology’s Auto Replenishment?

A: Signing up for Pureology’s Auto Replenishment is easy. Simply select the Auto Replenishment option and the frequency you want to have products delivered. Then check out as you normally would. You will receive a separate email showing any Pureology Auto Replenishment products and their delivery schedules.

Q: Is there a minimum purchase obligation?

A: No, there is no minimum purchase obligation. It does not matter how much or what you order.

Q: Are there any recurring charges associated with Auto-Replenishment?

A: The recurring charge is only the cost of the product(s) selected for Auto Replenishment.

Q: How do I change the email address for pre-shipment emails?

A: You can change the email address for pre-shipment emails by calling 1-888-556-9021 Monday - Friday 9AM - 6PM EST (except holidays).

Q: How do I change my shipping address?

A: You can change your shipping address for Pureology’s Auto Replenishment orders or individual items. To change the shipping address for a subscription simply click “Edit” next to the order under the My Auto-Replnishments in the Auto Replenish section and you will see the shipping address for that order in the middle. Click the "Change Address" link to change the shipping address. To change the shipping address for an individual item simply click “Edit” next to the product under the My Upcoming Orders. You will see the shipping address for that item. Click the "Change Address" link to change the shipping address.

Q: How do I skip a delivery?

A: If you need to skip a delivery, simply go to My Auto Replenish. You will see your next scheduled order under My Upcoming Orders. Click the "Skip Delivery" link near the next order date to skip an order. The next delivery will be shipped according to your next order date. You can also go the My Auto-Replenishments section in Auto Replenish and change the next order date for any individual item.

Q: How do I view my future deliveries?

A: You can view your future Pureology Auto Replenishment under My Upcoming Orders in Auto Replenish. Your very next scheduled order will be showing when you go to the page.

Q: How do I change how frequently an item is sent?

A: You can change how frequently an item is sent under My Auto-Replenishments in Auto Replenish. Simply change the Delivery Frequency in the pull down menu for each item.

Q: When will I be charged for orders?

A: Orders will only be billed to the credit card the day the order is shipped. You can cancel any order up to 24 hours before the next order date. If you need further assistance, please contact customer service at our toll-free number: 1-877-254-9949

Q: How do I cancel?

A: You can cancel Pureology’s Auto Replenishment order at any time. To cancel an order simply go to My Auto Replenishments under My Account and click the "Cancel" link next to the subscription. You will then be asked to confirm your cancellation. To cancel an individual order follow the “Skip Delivery” process.

Q: What is the difference between My Upcoming Orders and My Auto-Replenishments?

A: The My Upcoming Orders section shows the details of your next scheduled order. An order may contain more than one individual item scheduled for Pureology’s Auto Replenishment if the items have the same delivery date and shipping address. The My Auto-Replinishments section shows individual Auto Replenishment items and the details for that individual item including next order date, delivery frequency, quantity and shipping address. Individual Pureology Auto Replenishment items can all have different account information or you can make the account information the same for each item.

Q: When do items ship for delivery?

Answer: Any items scheduled for delivery will be placed for shipment on the next order date. Once your Pureology Auto Replenishment order is placed for shipment it will usually ship within 24 hours. All Pureology’s Auto Replenishment orders ship by standard shipping. You can view and modify the next order date for an individual item on the My Upcoming Orders section in My Auto Replenishment.

Q: How do I access My Auto Replenishment items?

A: You will receive an email for any Auto Replenishment item you have. You can click on the email link to access your Auto Replenishment items in Auto Replenish. If you do not receive an email, simply contact our customer service by calling 1-888-556-9021or through the contact form and we'll be happy to help you. Contact our Customer Service if you need any further assistance.

Email: help@mailpureology.com| Phone: 1-888-556-9021