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At Pureology, we appreciate your business and stand behind the quality of our products. If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of purchase with your original receipt. Refunds for returns processed will be administered to the original form of payment.

Please note, customers are responsible for return shipping fees. We will only accept returns for orders made through our website. Be sure to include your name, address, phone number, and the reason for your return.

Please include order invoice along with product and send all returns to the attention of:

Pureology Returns
1620 Stateline Rd E
Southaven, MS 38671

For assistance with your return, please call our Hair Experts at 1-888-556-9021 or Contact Us select ‘Online Orders’ and provide your Order Confirmation # and reason for return.

Returns are typically processed within 1-2 business days and once processed we ask that you allow 3-5 business days for the refund to post onto your account depending on your financial institution.

*Due to U.S. Department of Transportation/USPS shipping regulations, the following products are required to ship by ground within the United States:

  • Style + Protect Refresh & Go Dry Shampoo
  • Style + Protect Soft Finish Hairspray
  • Style + Protect Texture Finishing Spray
  • Style + Protect Lock It Down Hairspray
  • Style + Protect On the Rise Root-Lifting Mousse
  • Style + Protect Beach Waves Sugar Spray
If your return contains one of these products, the entire shipment must ship by ground.

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