Returns

At Pureology, we appreciate your business and stand behind the quality of our products. If for any reason you are not completely satisfied with your purchase, simply return it by following the steps below.


  • On the packing slip that accompanied your order, fill in the Return Form for each item you wish to return.
  • Detach and enclose the Return Form, along with the product(s) you are returning, in the original packaging if possible.
  • Peel off the pre-printed Return Label on the front of the packing slip and adhere it to the return package.
  • We recommend that you send your return via UPS or insured Parcel Post for your protection and to ensure prompt delivery, please be sure to note tracking in the event you need further assistance with your return.
  • Refunds on shipping are credited only when an item is incorrectly shipped or arrives defective or damaged.

*Due to U.S. Department of Transportation/USPS shipping regulations, the following products are required to ship by ground within the United States:


  • Clean Volume Holiday Kit
  • Strength Cure Holiday Kit
  • Style + Protect Refresh & Go Dry Shampoo
  • Smooth Perfection Holiday Kit
  • Style + Protect Holiday Kit
  • Fresh Approach Dry Shampoo
  • Colour Stylist™ Strengthening Control Hairspray
  • Colour Stylist™ Strengthening Control Hairspray
  • Colour Stylist™ Silk Bodifier Volumizing Mousse
  • Colour Stylist™ Root Lift Spray Hair Mousse
  • Colour Stylist™ Root Lift Spray Hair Mousse
  • Colour Stylist™ Supreme Control Hairspray
  • Colour Stylist™ Supreme Control Hairspray
  • Fresh Approach Dry Condition
  • Fresh Approach Dry Condition
  • Colour Fanatic Instant Conditioning Whipped Hair Cream
  • Strength Cure Holiday Kit
  • Pure Volume® Holiday Kit
  • Smooth Perfection Holiday Kit
  • Colour Fanatic Instant Conditioning Whipped Hair Cream
  • Fullfyl Densifying Spray
  • Colour Fanatic™ Instant Conditioning Whipped Cream Salon Kit
  • Colour Fanatic™ Petites Kit
  • FullFyl Petites Kit
  • FullFyl Stylist Offer + FREE Getaway Bag
  • Colour Stylist™ Supreme Control
  • Fresh Approach Dry Condition
  • Colour Stylist™ Root Lift Spray Hair Mousse
  • Colour Stylist™ Radiance Amplifier Anti-Frizz Shine Spray
  • Colour Stylist™ Silk Bodifier Volumizing Mousse
  • Perfect 4 Platinum Holiday Product Set
  • Lightweight Moisture Product Set
  • Volume On The Go Product Set
  • Girl On The Go Product Set
  • Hydrate Sheer Holiday Product Set
  • Hydrate Holiday Product Set
  • Strength Cure Holiday Product Set
  • Clean Volume Weightless Mousse
  • Clean Volume Weightless Mousse
  • Style + Protect Soft Finish Hairspray
  • Style + Protect Soft Finish Hairspray
  • Style + Protect Wind-Tossed Texture Finishing Spray
  • Style + Protect Lock It Down Hairspray Deluxe Sample
  • Style + Protect Wind-Tossed Texture Finishing Spray Deluxe Sample
  • Style + Protect Refresh & Go Dry Shampoo Deluxe Sample
  • Style + Protect Refresh & Go Dry Shampoo
  • Style + Protect Wind-Tossed Texture Finishing Spray
  • Style + Protect On the Rise Root-Lifting Mousse
  • Style + Protect Beach Waves Sugar Spray
  • Style + Protect On the Rise Root-Lifting Mousse
  • Style + Protect Lock It Down Hairspray
  • Style + Protect Lock It Down Hairspray
  • Style + Protect Beach Waves Sugar Spray

If your return contains one of these products, the entire shipment must ship by ground.

If your return DOES NOT contain one of these products, please ensure that your return shipper DOES NOT display an ORM-D sticker.

If you are unsatisfied with a product, you may return it within 30 days of purchase with your original receipt. We cannot accept returns on overly used products. Shipping and handling are not included in refunds.

If you should need further information regarding the return of any Pureology products, please do not hesitate to call us at 1-888-556-9021, and we will be happy to assist you however we can.

Returns are typically processed within 1-2 business days and once processed we ask that you allow 3-5 business days for the refund to post onto your account depending on your financial institution.