Shipping & Returns
COVID-19 Processing Delays
*Please note, any dates provided on-site and in other marketing communications from Pureology.com are to be used as guidance only. Pureology.com does not guarantee order delivery dates and is not responsible for carrier processing delays. All Pureology.com orders are subject to processing and handling times; we will do our best to get your order processed as fast as possible and handed off to your chosen carrier.
Pureology is pleased to offer free ground shipping for orders totaling $65 or more.
- Ground: 3-8 business days $7.99
- Ground (APO/FPO address): 6-12 business days $7.99
- Ground (U.S. Territories and PO Box address): 6-12 business days $7.99
- 2-Day: 2-3 business days $14.99
- Overnight: 1-2 business days $19.99
Ground and expedited methods does not deliver on Saturday or Sunday nor do they deliver to post office boxes. Orders are also subject to delays in line with UPS restrictions, please find more information here.
Upon checkout, you will receive an order acknowledgement confirming receipt of your order. Within 24 hours you will receive an order confirmation with a copy of your order. Typically orders are processed within 1-2 business days, please see shipping rates above for average transit time by method. Orders placed after 12pm EST will be processed the following business day. For expedited shipping, please allow 1 business day for processing. Once your order has shipped, you will receive an additional email to confirm shipment of your order. The shipping tracking information will be included in that email so that you may check status of the order at your convenience. Should you have any questions about your order status, please call us at 1-888-556-9021 or send us an email. If the product(s) received do not comply with your order or if the content of the parcel has been damaged, please call us at 1-888-556-9021 or send us an email. Inquiries should be reported as soon as possible if not within 5 business days and include pictures of the damaged or miss-shipped product(s). If you do not receive your order within 3-5 business days of the estimated delivery date, please call us at 1-888-556-9021 or send us an email so we may proceed with a lost package investigation.
At Pureology, we appreciate your business and stand behind the quality of our products. If for any reason you are not completely satisfied with your purchase, simply return it by following the steps below.
- On the packing slip that accompanied your order, fill in the return form for each item you wish to return.
- Detach and enclose the return form, along with the product(s) you are returning, in the original packaging if possible.
- Peel off the pre-printed return label on the front of the packing slip and adhere it to the return package.
- We recommend that you send your return via ups or insured parcel post for your protection and to ensure prompt delivery, please be sure to note tracking in the event you need further assistance with your return.
- Refunds on shipping are credited only when an item is incorrectly shipped or arrives defective or damaged.
- Style + Protect Refresh & Go Dry Shampoo
- Style + Protect Soft Finish Hairspray
- Style + Protect Texture Finishing Spray
- Style + Protect Lock It Down Hairspray
- Style + Protect On the Rise Root-Lifting Mousse
- Style + Protect Beach Waves Sugar Spray