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Shipping & Returns

COVID-19 Processing Delays

Please know the health and safety of our customers and employees is so important to us. We are following state and local guidance and taking enhanced precautions in preparing your order for shipment. As a result, your order may experience processing delays coupled with universal shipping delays with our carriers. That being said, you should still expect your orders within 1-12 business days from the day you placed it! As soon as your order ships you should receive a shipping confirmation email with tracking. If your order does not arrive within 2-3 days of the estimated delivery or delivery date please do not hesitate to reach out to our customer service team for further assistance.

Free Shipping

Shipping Charges

Shipping Regulations

Ground and expedited methods does not deliver on Saturday or Sunday nor do they deliver to post office boxes. Orders are also subject to delays in line with UPS restrictions, please find more information here.

APO/FPO and PO Box orders will be shipped via UPS SurePost, please allow 6 to 10 business days for delivery.

Orders shipped to Alaska or Hawaii will be shipped via expedited methods 2day and overnight.

We do not ship outside the U.S. at this time (with the exception of APO/FPO addresses and the U.S. territories).

Shipping Confirmation

Upon checkout, you will receive an order acknowledgement confirming receipt of your order. Within 24 hours you will receive an order confirmation with a copy of your order.

Typically orders are processed within 1-2 business days, please see shipping rates above for average transit time by method. Orders placed after 12pm EST will be processed the following business day. For expedited shipping, please allow 1 business day for processing.

Once your order has shipped, you will receive an additional email to confirm shipment of your order. The shipping tracking information will be included in that email so that you may check status of the order at your convenience. Should you have any questions about your order status, please call us at 1-888-556-9021 or send us an email.

If the product(s) received do not comply with your order or if the content of the parcel has been damaged, please call us at 1-888-556-9021 or send us an email. Inquiries should be reported as soon as possible if not within 5 business days and include pictures of the damaged or miss-shipped product(s). If you do not receive your order within 3-5 business days of the estimated delivery date, please call us at 1-888-556-9021 or send us an email so we may proceed with a lost package investigation.

Returns

At Pureology, we appreciate your business and stand behind the quality of our products. If for any reason you are not completely satisfied with your purchase, simply return it by following the steps below.

On the packing slip that accompanied your order, fill in the return form for each item you wish to return.
Detach and enclose the return form, along with the product(s) you are returning, in the original packaging if possible.
Peel off the pre-printed return label on the front of the packing slip and adhere it to the return package.
We recommend that you send your return via ups or insured parcel post for your protection and to ensure prompt delivery, please be sure to note tracking in the event you need further assistance with your return.
Refunds on shipping are credited only when an item is incorrectly shipped or arrives defective or damaged.

*Due to U.S. Department of Transportation/USPS shipping regulations, the following products are required to ship by ground within the United States:

Style + Protect Refresh & Go Dry Shampoo
Style + Protect Soft Finish Hairspray
Style + Protect Texture Finishing Spray
Style + Protect Lock It Down Hairspray
Style + Protect On the Rise Root-Lifting Mousse
Style + Protect Beach Waves Sugar Spray

If your return contains one of these products, the entire shipment must ship by ground.

If your return does not contain one of these products, please ensure that your return shipper does not display an ORM-D sticker.

If you are unsatisfied with a product, you may return it within 30 days of purchase with your original receipt. We cannot accept returns on overly used products. Shipping and handling are not included in refunds.

If you should need further information regarding the return of any Pureology products, please do not hesitate to call us at 1-888-556-9021, and we will be happy to assist you however we can.

Returns are typically processed within 1-2 business days and once processed we ask that you allow 3-5 business days for the refund to post onto your account depending on your financial institution.